How to request account deletion
- In the SM Sound India app, open Menu → Help & FAQ → Delete account and confirm. This opens an email to our support team with your account email filled in.
- Or email support@smsoundindia.com from the email address registered on your account with the subject Account deletion request.
- We may ask you to confirm your identity. We process verified requests within 30 days and confirm by email.
Before you request deletion
- Any pending royalty balance must be withdrawn or settled first.
- Releases currently live on stores such as Spotify, Apple Music or YouTube will be taken down as part of deletion.
- Deletion is permanent. We cannot restore an account once it is deleted.
Data that is deleted
- Name, email address, phone number, address and profile photo
- Login credentials and active sessions
- Uploaded artwork, audio and video files, and release metadata
- Saved payout (bank) details and identity documents you uploaded
Data we may retain
Where the law or legitimate financial obligations require it, we keep limited records: invoices, payment and royalty transaction history, tax records and anti-fraud logs. These are retained only for the legally required period (generally up to 8 years for tax and accounting records) and are not used for any other purpose.
Partial data deletion
If you only want some data removed (for example a payout account or uploaded ID image) without deleting your account, email support@smsoundindia.com and tell us what to remove.
Contact
SM Sound India · support@smsoundindia.com. See also our Privacy Policy.